Version 24.3.0
Updated 2024-11-04
Version 24.3.0
Updated 2024-11-04

With Digital.ai Release ServiceNow plugin, you can work with release tasks on a ServiceNow host from the Release UI. The ServiceNow plugin enables you to automatically create and update ServiceNow service requests, incident requests, change requests, tasks, and more, directly from releases.

Steps

  • servicenow.Server: Connection definition for ServiceNow Server

  • servicenow.Base: Abstract base task which can be extended by other tasks

  • servicenow.CreateTaskNew: Creates a new task in ServiceNow

  • servicenow.UpdateTaskNew: Updates a task in ServiceNow

  • servicenow.FindRecordByTicket: Finds a record by number in ServiceNow

  • servicenow.FindRecordByQuery: Finds a record by query in ServiceNow

  • servicenow.PollingCheckStatus: Checks the status in ServiceNow

  • servicenow.CreateChangeRequest: Creates a change request in ServiceNow

  • servicenow.UpdateChangeRequest: Updates a change request in ServiceNow

  • servicenow.FindChangeRequestByTicket: Finds a change request by ticket in ServiceNow

  • servicenow.CreateChangeTask: Creates a change task in ServiceNow

  • servicenow.UpdateChangeTask: Updates a change task in ServiceNow

  • servicenow.FindChangeTaskByTaskId: Finds a change task by task ID in ServiceNow

  • servicenow.FindChangeTaskByParent: Finds a change task by parent in ServiceNow

  • servicenow.Application: Creates a new application in ServiceNow

  • servicenow.UpdateApplicationVersion: Updates an application version in ServiceNow

  • servicenow.FindCIByName: Finds CI by name in ServiceNow

  • servicenow.PublishArticle: Publishes an article in ServiceNow

  • servicenow.CreateIncident: Creates an incident in ServiceNow

  • servicenow.UpdateIncident: Updates an incident in ServiceNow

  • servicenow.FindIncidentByTicket: Finds an incident by ticket in ServiceNow

  • servicenow.CreateStory: Creates a story in ServiceNow

  • servicenow.UpdateStory: Updates a story in ServiceNow

  • servicenow.FindStory: Finds a story in ServiceNow

  • servicenow.CreateScrumTask: Creates a scrum task in ServiceNow

  • servicenow.UpdateScrumTask: Updates a scrum task in ServiceNow

  • servicenow.FindScrumTaskByStory: Finds a scrum task by story in ServiceNow

  • servicenow.CreateEpic: Creates an epic in ServiceNow

  • servicenow.UpdateEpic: Updates an epic in ServiceNow

  • servicenow.FindEpic: Finds an epic in ServiceNow

  • servicenow.UpdateSprint: Updates a sprint in ServiceNow

  • servicenow.FindSprint: Finds a sprint in ServiceNow

  • servicenow.ServiceNowQueryTile: Display information from ServiceNow based on an encoded query.

  • servicenow.CreateServiceRequest: Creates a service request in ServiceNow

  • servicenow.UpdateServiceRequest: Updates a service request in ServiceNow

  • servicenow.FindServiceRequestItemByTicket: Finds a service request in ServiceNow

  • servicenow.CreateRequestItem: Creates a request item in ServiceNow

  • servicenow.UpdateRequestItem: Updates a request item in ServiceNow

  • servicenow.FindRequestItemByTicket: Finds a request item in ServiceNow

  • servicenow.RequestApproval: (Legacy) Requests approval in ServiceNow

  • servicenow.GetChangeRequest: (Legacy) Gets the change request in ServiceNow

  • servicenow.CheckChangeRequest: (Legacy) Checks the change request in ServiceNow

  • servicenow.ScheduleTask: (Legacy) Schedules a task in ServiceNow

  • servicenow.UpdateCMDB: (Legacy) Updates the CMDB in ServiceNow

  • servicenow.CheckStatus: (Legacy) Checks the status in ServiceNow

  • servicenow.CreateRelease: Creates a release in ServiceNow

  • servicenow.UpdateRelease: Updates the release in ServiceNow

  • servicenow.FindRelease: Finds the release in ServiceNow

Reference Images

Click image to view full size.
  • Setup Connection to the ServiceNow server from Digital.ai Release
  • Create Record in ServiceNow
  • Update Record in ServiceNow
  • Find Record by Ticket in ServiceNow

Authored By

Digital.ai

Digital.ai support

We would be happy to help you!