Version 22.1.1
Updated 2022-04-11
Version 22.1.1
Updated 2022-04-11

With Digital.ai Release ServiceNow plugin, you can work with release tasks on a ServiceNow host from the Release UI. The ServiceNow plugin enables you to automatically create and update ServiceNow service requests, incident requests, change requests, tasks, and more, directly from releases.

Steps

  • servicenow.Server: Connection definition for ServiceNow Server

  • servicenow.Base: Abstract base task which can be extended by other tasks

  • servicenow.CreateTaskNew: This task is used for Creating a new Task in ServiceNow.

  • servicenow.UpdateTaskNew: This task is used for Updating a Task in ServiceNow.

  • servicenow.FindRecordByTicket: This task is used for Finding a Record by Number in ServiceNow.

  • servicenow.FindRecordByQuery: This task is used for Finding a Record by Query in ServiceNow.

  • servicenow.PollingCheckStatus: This task is used to poll for Checking Status in ServiceNow.

  • servicenow.CreateChangeRequest: This task is used for Creating a Change Request in ServiceNow.

  • servicenow.UpdateChangeRequest: This task is used for Updating a Change Request in ServiceNow.

  • servicenow.FindChangeRequestByTicket: This task is used for Finding a Change Request by Ticket in ServiceNow.

  • servicenow.CreateChangeTask: This task is used for Creating a Change Task in ServiceNow.

  • servicenow.UpdateChangeTask: This task is used for Updating a Change Task in ServiceNow.

  • servicenow.FindChangeTaskByTaskId: This task is used for Finding a Change Task by Task Id in ServiceNow.

  • servicenow.FindChangeTaskByParent: This task is used for Finding a Change Task by Parent in ServiceNow.

  • servicenow.Application: This task is used for Creating a New Application in ServiceNow.

  • servicenow.UpdateApplicationVersion: This task is used for Updating Application Version in ServiceNow.

  • servicenow.FindCIByName: This task is used for Finding CI By Name in ServiceNow.

  • servicenow.PublishArticle: This task is used for Publishing Article in ServiceNow.

  • servicenow.CreateIncident: This task is used for Creating Incident in ServiceNow.

  • servicenow.UpdateIncident: This task is used for Updating an Incident in ServiceNow.

  • servicenow.FindIncidentByTicket: This task is used for Finding Incident By Ticket in ServiceNow.

  • servicenow.CreateStory: This task is used for Creating a Story in ServiceNow.

  • servicenow.UpdateStory: This task is used for Updating a Story in ServiceNow.

  • servicenow.FindStory: This task is used for Finding a Story in ServiceNow.

  • servicenow.CreateScrumTask: This task is used for Creating a Scrum Task in ServiceNow.

  • servicenow.UpdateScrumTask: This task is used for Updating a Scrum Task in ServiceNow.

  • servicenow.FindScrumTaskByStory: This task is used for Finding a Scrum Task by Story in ServiceNow.

  • servicenow.CreateEpic: This task is used for Creating an Epic in ServiceNow.

  • servicenow.UpdateEpic: This task is used for Updating an Epic in ServiceNow.

  • servicenow.FindEpic: This task is used for Finding an Epic in ServiceNow.

  • servicenow.UpdateSprint: This task is used for Updating a Sprint in ServiceNow.

  • servicenow.FindSprint: This task is used for Finding a Sprint in ServiceNow.

  • servicenow.ServiceNowQueryTile: Display information from ServiceNow based on an encoded query.

  • servicenow.CreateServiceRequest: Create Service Request in ServiceNow.

  • servicenow.UpdateServiceRequest: Update Service Request in ServiceNow.

  • servicenow.FindServiceRequestItemByTicket: Find Service Request in ServiceNow.

  • servicenow.CreateRequestItem: Create Request Item in ServiceNow.

  • servicenow.UpdateRequestItem: Update Request Item in ServiceNow.

  • servicenow.FindRequestItemByTicket: Find Request Item in ServiceNow.

  • servicenow.RequestApproval: This Task is used for Request Approval in ServiceNow.

  • servicenow.GetChangeRequest: This Task is used for Getting Change Request in ServiceNow.

  • servicenow.CheckChangeRequest: This Task is used for Checking Change Request in ServiceNow.

  • servicenow.ScheduleTask: This Task is used for Scheduling a Task in ServiceNow.

  • servicenow.UpdateCMDB: This Task is used for Updating CMDB in ServiceNow.(Legacy)

  • servicenow.CheckStatus: This Task is used for Checking Status in ServiceNow.(Legacy)

Reference Images

  • Setup Connection to the ServiceNow server from Digital.ai Release
  • Create Record in ServiceNow
  • Update Record in ServiceNow
  • Find Record by Ticket in ServiceNow

Authored By

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