Agility ServiceNow integration with data synchronization.Automatically sync Agility projects and issues. Real-time,automatic, two-way sync. Integrate Agility and ServiceNow (Snow). Integrate and synchronize issues, tasks, custom fields. Enjoy the flexibility in configuring your synchronization.
Synchronize data between Agility and ServiceNow (Snow) (f.e. If a user creates an issue in Agility then the app creates an incident in ServiceNow).
With this integration, you can:
automatically sync data (comments, custom fields) between Agility and ServiceNow
sync statuses
sync comments (including/excluding private ones)
synchronize issues, incidents, tickets
specify what data are synced, and which aren’t (f.e. by adding a special label)
avoid data loss, don’t waste precious time of your teams.
Steps
Configure Integration: Click Create Mapping from the Mappings List page. The Create Mapping page appears. Name the integration and select the applications, projects, and asset types you want to integrate.
Create Field Mapping: The Field Mapping page lets you map the fields of the assets (Stories, Epics, etc.) from the two applications that are being integrated. There are two drop-down lists, one each to the left and right-hand sides of the forward/backward mapping arrows.
Configure Additional Mapping: Once you map your fields, you can configure additional mapping for specific use cases as discussed in the Additional Mapping / Common Mapping Use Cases guide.
Some of the Additional Mapping features may not be available for the tools you integrate.Preview and Integrate: At this stage, you can click Edit and fine-tune your mappings, if required. You can also choose to update the mapping direction.