Version 1.0
Updated 2021-10-06
Version 1.0
Updated 2021-10-06

Agility ServiceNow integration with data synchronization.Automatically sync Agility projects and issues. Real-time,automatic, two-way sync. Integrate Agility and ServiceNow (Snow). Integrate and synchronize issues, tasks, custom fields. Enjoy the flexibility in configuring your synchronization.
Synchronize data between Agility and ServiceNow (Snow) (f.e. If a user creates an issue in Agility then the app creates an incident in ServiceNow).
With this integration, you can:
automatically sync data (comments, custom fields) between Agility and ServiceNow
sync statuses
sync comments (including/excluding private ones)
synchronize issues, incidents, tickets
specify what data are synced, and which aren’t (f.e. by adding a special label)
avoid data loss, don’t waste precious time of your teams.

Steps

  • Configure Integration: Click Create Mapping from the Mappings List page. The Create Mapping page appears. Name the integration and select the applications, projects, and asset types you want to integrate.

  • Create Field Mapping: The Field Mapping page lets you map the fields of the assets (Stories, Epics, etc.) from the two applications that are being integrated. There are two drop-down lists, one each to the left and right-hand sides of the forward/backward mapping arrows.

  • Configure Additional Mapping: Once you map your fields, you can configure additional mapping for specific use cases as discussed in the Additional Mapping / Common Mapping Use Cases guide.
    Some of the Additional Mapping features may not be available for the tools you integrate.

  • Preview and Integrate: At this stage, you can click Edit and fine-tune your mappings, if required. You can also choose to update the mapping direction.

Reference Images

Click image to view full size.
  • Configure
  • Additional Mapping
  • Final Mapping
  • Preview and Integrate

Authored By

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